Terms of Service

1. Acceptance of Terms

Welcome to Sitterflow. By accessing or using our website and services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy.

If you do not agree to these Terms, you may not use the Service. We reserve the right to modify these Terms at any time, and your continued use of the Service constitutes acceptance of any changes.

2. Service Description

Sitterflow provides a scheduling platform that allows parents to:

• Connect their Google Calendar
• Create time slots when they need babysitter coverage
• Share a scheduling link with their trusted babysitters
• Allow babysitters to claim available time slots
• Automatically create calendar events with email invitations to the chosen babysitter

Important: Sitterflow is solely a scheduling facilitation tool. We do not:

• Employ, vet, train, or insure babysitters
• Conduct background checks on babysitters
• Guarantee the quality, safety, or reliability of any babysitter
• Have any control over the actual babysitting services provided
• Assume any liability for interactions between parents and babysitters

Parents are solely responsible for vetting, selecting, and supervising their babysitters. Any arrangements, agreements, or payments between parents and babysitters are independent of Sitterflow.

3. Accounts & Eligibility

Age Requirements

Sitterflow has different age requirements depending on your age:

Account Requirements

To use Sitterflow, you must:

• Meet the age requirements described above
• Create an account with accurate, complete, and current information
• Provide truthful age information and, if a minor, obtain verifiable parental consent
• Maintain the security of your account credentials
• Promptly update your account information if it changes
• Comply with all applicable laws regarding employment of minors, if you are a minor babysitter

Account Responsibility

You (or your parent/guardian if you are a minor) are responsible for all activity that occurs under your account. If you suspect unauthorized use, notify us immediately at hello@sitterflow.com.

We reserve the right to request proof of age and parental consent at any time. Providing false information about your age or parental consent status is a violation of these Terms and may result in immediate termination of your account.

4. Bookings

When you use Sitterflow:

• Parents create time slots representing when they need babysitter coverage.
• Babysitters receive a link to view available slots and can claim slots they're available for.
• Once a babysitter claims a slot, Sitterflow automatically creates a calendar event on the parent's Google Calendar with an email invitation to the babysitter.
• The booking is considered confirmed immediately upon the babysitter claiming the slot—no additional approval from the parent is required.

Transactional Communications: By using the Service, you consent to receive transactional emails and notifications related to your bookings, account, and service updates. These are not marketing communications and are necessary for the operation of the Service.

Cancellations & Changes: You may cancel or modify bookings according to the functionality provided in the Service. However, Sitterflow is not responsible for any disputes, fees, or consequences arising from cancellations or no-shows between parents and babysitters.

5. Payments

Sitterflow is currently free to use. We may introduce paid features, subscriptions, or transaction fees in the future. If we do, we will notify users in advance and update these Terms accordingly.

Payment Between Parents and Babysitters: Any payments or financial arrangements between parents and babysitters are made independently of Sitterflow. We do not facilitate, process, or guarantee any payments unless we explicitly provide such a feature in the future.

6. User Responsibilities

By using Sitterflow, you agree to:

• Use the Service only for lawful purposes and in accordance with these Terms
• Provide accurate information about yourself and your babysitters
• Respect the privacy and rights of other users
• Comply with all applicable local, state, national, and international laws and regulations regarding childcare, employment, and privacy
• Not use the Service to harass, abuse, threaten, or intimidate others
• Not impersonate any person or entity or misrepresent your affiliation with any person or entity

Parents are solely responsible for ensuring their babysitters are qualified, trustworthy, and legally permitted to provide childcare services. Sitterflow assumes no responsibility for vetting or verifying babysitters.

7. Prohibited Conduct

You may not:

• Scrape, crawl, or use automated tools to access the Service without our permission
• Attempt to gain unauthorized access to our systems, other user accounts, or computer networks
• Conduct security testing, penetration testing, or vulnerability scanning without prior written authorization from Sitterflow
• Introduce viruses, malware, or any malicious code
• Send spam, phishing attempts, or unsolicited communications through the Service
• Use false identities or provide misleading information
• Interfere with or disrupt the Service or servers/networks connected to the Service
• Violate any applicable laws or regulations
• Reverse engineer, decompile, or disassemble any portion of the Service

Violation of these prohibitions may result in immediate termination of your account and legal action.

8. Intellectual Property

The Service, including its design, code, text, graphics, logos, and other content (excluding user-provided content), is owned by Chance Park LLC and is protected by copyright, trademark, and other intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for its intended purpose, subject to these Terms. You may not copy, modify, distribute, sell, or create derivative works from the Service without our prior written consent.

If you provide feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate such feedback without compensation or attribution.

9. Third-Party Services

Sitterflow integrates with third-party services, including:

• Google Calendar – for creating and managing calendar events
• Kinde – for user authentication
• Vercel – for hosting infrastructure
• Supabase – for database services

By using Sitterflow, you acknowledge and agree that:

• Your use of these third-party services is subject to their respective terms of service and privacy policies.
• We are not responsible for the availability, performance, or conduct of these third-party services.
• Any issues with third-party services should be directed to those providers.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.

Sitterflow DOES NOT WARRANT THAT:

• The Service will be uninterrupted, secure, or error-free
• Defects will be corrected
• The Service or servers are free of viruses or harmful components
• Results obtained from the Service will be accurate or reliable
• Any babysitter arranged through the Service will be qualified, safe, reliable, or suitable

You use the Service at your own risk. Sitterflow is not liable for any harm, injury, or damage resulting from interactions between parents and babysitters, including but not limited to property damage, personal injury, or any other claims.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL Chance Park LLC, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR:

• ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES
• DAMAGES RESULTING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA
• CONDUCT OR CONTENT OF ANY THIRD PARTY, INCLUDING BABYSITTERS, ON THE SERVICE
• ANY CONTENT OBTAINED FROM THE SERVICE

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF:

• ONE HUNDRED DOLLARS ($100.00), OR
• THE AMOUNT YOU PAID TO Sitterflow IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you. In such cases, our liability will be limited to the fullest extent permitted by law.

12. Indemnification

You agree to indemnify, defend, and hold harmless Chance Park LLC, its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:

• Your use or misuse of the Service
• Your violation of these Terms
• Your violation of any rights of another party, including babysitters
• Any interactions, disputes, or arrangements between you and babysitters
• Any content you submit or transmit through the Service

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you will cooperate with us in asserting any available defenses.

13. Termination

We reserve the right to suspend or terminate your access to the Service at any time, with or without cause, with or without notice, for any reason including but not limited to:

• Violation of these Terms
• Fraudulent, abusive, or illegal activity
• Extended periods of inactivity
• Requests by law enforcement or government agencies

You may stop using the Service at any time. To request deletion of your account and data, visit our Data Deletion page or contact us at hello@sitterflow.com.

Upon termination, your right to use the Service will immediately cease. Sections of these Terms that by their nature should survive termination (including disclaimers, limitations of liability, indemnification, and dispute resolution) will remain in effect.

14. Governing Law & Dispute Resolution

Governing Law

These Terms and your use of the Service shall be governed by and construed in accordance with the laws of New York, without regard to its conflict of law provisions.

Informal Resolution

Before filing a claim, you agree to contact us at hello@sitterflow.com and attempt to resolve the dispute informally. We will do the same if we have a dispute with you.

Binding Arbitration

If we cannot resolve a dispute informally within 60 days, you and Sitterflow agree that any claim, dispute, or controversy arising out of or relating to these Terms or the Service (except for disputes regarding intellectual property rights or injunctive relief) will be settled by binding arbitration in accordance with the rules of the American Arbitration Association (AAA).

The arbitration will be conducted in New York, or at another mutually agreeable location. Each party will bear its own costs and fees, except that Sitterflow will pay all AAA filing, administration, and arbitrator fees for claims under $10,000, unless the arbitrator finds your claim frivolous.

Opt-Out: You may opt out of this arbitration agreement by sending written notice to hello@sitterflow.com within 30 days of first using the Service. Your notice must include your name, email address, and a statement that you wish to opt out of arbitration.

Class Action Waiver

YOU AND Sitterflow AGREE THAT ANY PROCEEDINGS TO RESOLVE DISPUTES WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

If a court or arbitrator determines that this class action waiver is unenforceable, then the arbitration agreement will not apply, and the dispute must be brought in a court of competent jurisdiction in New York.

15. Contact

If you have questions about these Terms, please contact us: